Customer Experience - Avantive Solutions

CUSTOMER EXPERIENCE

Avantive has the knowledge and structure to create any Net Promoter Score survey your business may require. We utilize a multi-pronged approach to ensure that our associates meet and exceed your standards with: 

  • Internal monitoring and coaching feedback along with client observations to drive positive outcomes 
  • Dedicated training focused on Transactional NPS (tNPS) during new hire classes 
  • Continuous education curriculum to maintain agent proficiency 
  • Regular team discussions surrounding Relationship and Transactional NPS (tNPS) results 
  • Highly experienced Quality Teams focused on real-time NPS monitoring and agent development  
  • Leverage of our Voice Analytics platform to identify opportunities, optimize scripting, and develop specific agent feedback 

 

customer experience