At Avantive Solutions, we have over 30 years of BPO experience with senior leadership diversity across all channels and industries. We’ve earned multiple top sales-partner recognition across various Fortune 500 companies and are a consistent leader in NPS and CSAT delivery.
We reimagine the customer experience (CX) and maximize results using enterprise-level technologies such as Artificial Intelligence (AI), Machine Learning (ML), Voice Analytics, and Data Visualization.
When it comes to availability, locations, languages, and services, our clients enjoy our customizable solutions which reduce costs and mitigate risk through dedicated or shared resource models.
To learn more about how our cutting-edge innovations and proven execution can take your results to the next level, email firstname.lastname@example.org or fill out the contact form below.
WHAT WE DO
As a leader in digital transformation (DX), we use innovation to optimize processes and reimagine services for superior solutions, continuous agent and program improvement, and a more personalized customer experience (CX.)
Voice and Digital Channels
We create seamless omni-channel experiences by meeting customers in their channel of choice at their time of choosing:
- Phone, email, chat, text (SMS,) or social media
- Customizable to your business needs
- 24/7/365 operations
- Agents who speak English, Spanish, French, and additional languages
We leverage Voice Analytics, Artificial Intelligence, and a highly experienced quality team for both real-time and post-contact agent and compliance analysis. Our continuous improvement process includes training and client feedback to ensure programs meet best-in-class customer service standards.
Our highly trained workforce exceeds customer expectations for efficient conflict resolution, the use of Branded Calling establishes trust by confirming the identity of your business to customers, and our investment in Machine Learning allows for agent matching and a deeper understanding of customer insights.
Inbound/Outbound Sales and Acquisition
Our in-depth, actionable analytics and strategic solutions ensure your customer acquisition programs meet sales goals. This solution includes:
- Buyer journey mapping
- Alignment of customer profile types
- Behavioral targeting
- Predictive and/or marketing analytics