Rich Call Data Making Wireless Calls Safer and More Purposeful
When participating businesses place calls, Verified Calls establish trust by confirming the identity of the companies in real-time so users can be confident that calls are not spam or robocalls.
Users receive an enhanced experience through the transmission of Rich Call Data. The called party will receive the name of the business and/or logo, a verification badge, and the reason for the call. This immediately builds trust and establishes an opportunity for a successful engagement.
Avantive has been a leader in the deployment of this technology while representing multiple Fortune 100 companies.
We have seen significantly higher first call close rates (sales efficiency), higher conversion rates, reduced numbers of callbacks, and increased callbacks dedicated to a specific associate. We have also seen an increase in customer-initiated return calls.