Careers at Avantive Solutions - Avantive Solutions


Customer Support Team Member - (Remote*)

The Team

Avantive Solutions is a rapidly growing global business providing contact center and business process outsourcing (BPO) solutions; we’re the frontline for some of the most recognized companies in healthcare and telecommunications. We take pride in delighting our clients, engaging our teams, and giving back to our local communities!

We support a purpose-driven culture that thrives on innovation, embraces inclusiveness, and welcomes fresh perspectives. At Avantive, our collaborative environment allows our employees to learn daily and do meaningful and impactful work.

The Opportunity

* Must live in one of the following states: Arizona, Florida, Illinois, Missouri, Nebraska, New Jersey, New York, Ohio, Oklahoma, Pennsylvania, Texas, Virginia, West Virginia, Wisconsin *

As an Avantive associate, you are part of our Customer Support team, and your passion for providing an exceptional customer experience contributes to our world-class level of customer satisfaction. Acting as the first line of contact to customers nationwide, you will communicate in an open, helpful, and engaging tone and focus on finding the right solution with each customer.

How Can You Make a Difference?

  • Would you like to be part of a team that provides hi-tech services to customers across the country?
  • Are you looking for a career with growth opportunities?
  • Would you like to be a part of making a difference for yourself, your family, and your community?
  • Are you passionate about providing an excellent customer experience?

If you answered yes to these questions and are looking to start an exciting career with a diverse global company, we’d love for you to be a part of our team!

Why You’ll Love Working Here

  • $14.00 an hour ($15 an hour if bilingual Spanish-English) to start
  • Flexible schedule
  • Training on how to solve client questions, challenges, issues, and provide first call resolution
  • Get paid when you want through PayActiv pay advance program
  • Paid Time Off
  • Medical Insurance benefits, including no-cost virtual doctor visits
  • Other Benefits: Dental, Vision, Paid Life Insurance Pet Insurance, 401K with match
  • Exceptional career advancement opportunities
  • Work in a collaborative call center environment with a team of professionals

What You’ll Do:

  • Serve as Avantive Solutions frontline team to resolve issues, answer questions and shop online for callers.
  • Provide the right solutions for our customers
  • Have fun and be part of a collaborative team and culture that offers advancement opportunities.
  • Adhere to daily schedules to handle inbound calls.
  • Daily phone calls may increase during peak season.

One year of call center or sales experience preferred, High School diploma or GED required with the ability to pass a drug screen and federal background check required.

Both English-speaking and Bilingual Spanish/English agents are needed!

Avantive Solutions employees work in an exciting environment that demands exceptional performance and offers great benefits. If you like being part of a growing company and fast-paced team, you'll love your career with us! We are an equal opportunity employer.

Apply now at www.avantivesolutions.com/jobs