Careers at Avantive Solutions - Avantive Solutions


Customer Support - El Paso, TX (onsite)

The Team

Avantive Solutions is a rapidly growing global business providing contact center and business process outsourcing (BPO) solutions; we’re the frontline for some of the most recognized companies in healthcare and telecommunications. We take pride in delighting our clients, engaging our teams, and giving back to our local communities!

We support a purpose-driven culture that thrives on innovation, embraces inclusiveness, and welcomes fresh perspectives. At Avantive, our collaborative environment allows our employees to learn daily and do meaningful and impactful work.

The Opportunity:

As an Avantive associate, you are part of our health care customer and sales support team, and your passion for providing an exceptional customer experience contributes to our world-class level of customer satisfaction. Acting as the first line of contact to customers nationwide, you will communicate an open, helpful, and engaging tone and focus on finding the right solution with each customer.

Why You’ll Love Working Here:

We’re committed to building a workplace where every employee is welcomed and valued. We believe in wowing our clients and taking care of our employees. You’ll enjoy…

  • Competitive salary based on experience - 14.00 an hour ($15 an hour if bilingual Spanish-English) to start
  • Paid time off and paid holidays
  • Medical Insurance benefits, including no-cost virtual doctor visits
  • Dental, Vision, Paid Life Insurance, and Pet Insurance
  • 401K with a company match
  • Career advancement opportunities —we love to promote from within!
  • Fun and motivating work environment
  • Casual dress

What You’ll Do:

  • Serve as Avantive Solutions frontline team to resolve issues, answer questions and shop online for callers.
  • Provide the right solutions for our customers
  • Have fun and be part of a collaborative team and culture that offers advancement opportunities.
  • Adhere to daily schedules to handle inbound calls.
  • Daily phone calls may increase during peak season.

What You’ll Bring:

  • High School diploma/GED - required
  • 1 year of contact center experience - preferred
  • Friendly personality and exceptional communication skills
  • Ability to adhere to daily schedules to handle inbound calls.
  • Ability to have fun and be part of a collaborative team and culture that offers advancement opportunities.
  • Ability to successfully pass a federal background check and drug screen

 

One year of call center or sales experience preferred, not required. High School diploma or GED required with the ability to pass a drug screen and federal background check upon hire.

Both English-speaking and Bilingual Spanish/English agents are needed!

Onsite address is: 10950 Pellicano, Suite C4, El Paso, TX 79935

Avantive Solutions employees work in an exciting environment that demands exceptional performance and offers great benefits. If you like being part of a growing company and fast-paced team, you'll love your career with us! We are an equal opportunity employer.

Apply now at www.avantivesolutions.com/jobs