Careers at Avantive Solutions - Avantive Solutions


Team Manager, Tulsa, OK (on-site)

Who We Are

Avantive Solutions is a purpose-driven global technology and business services company specializing in delivering innovative customer engagement, strategic sales, and digital marketing solutions.  We support a culture that thrives on innovation, embraces inclusiveness, and welcomes fresh perspectives.

The Team Manager will lead our contact center associates to better performance and improve service quality. The Team Manager will assist in establishing contact center objectives, provide associates with opportunities to expand their knowledge of services, products, and troubleshooting techniques, and focus on improving performance and processes to better support customers. Your goal is to increase customer satisfaction and to ensure the agents meet the weekly, monthly, and quarterly goals.

Key Job Responsibilities

  • Provide coaching and assistance to contact center associates as they provide support for customers.
  • Answering associate questions, guiding them through difficult calls or issues.
  • Leading team meetings, asking questions to better understand the calls, educating and coaching associates regarding processes and practices, and explain expectations to employees.
  • Assist other management team associates in identifying trends and establishing contact center goals.
  • Ensure staff members are analyzing contact center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
  • Taking on other tasks or projects to support employees, other managers, and contact center operations.

Job Requirements

  • Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.
  • Exceptional interpersonal, customer service, problem-solving, verbal, written communication, and conflict resolution skills.
  • Knowledge of management principles and familiarity with company products, services, and policies.
  • Strong coaching and leadership skills
  • Ability to motivate employees.
  • Decisiveness and attention to detail.
  • Proficiency with the necessary technology, including computers, software applications, etc.
  • Enforce policy and procedures.
  • Communicate professionally.

What’s in it for you?

  • Competitive compensation package
  • Flexible scheduling
  • Diverse Culture
  • Paid time off
  • No cost “virtual doctor visit” program, i.e., MDLive
  • Benefits: Medical, Dental, Vision, Life, Pet Insurance, 401K, and more

One year of call center experience preferred, but not required, High School diploma or GED required. 

Apply online at https://avantivesolutions.com/jobs or call 918-417-2997 today to schedule an immediate interview!#ZR

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