Avantive Solutions Announces New VP of North American Operations Seasoned customer care leader to oversee the company’s continued US growth and expansion
We’re excited to announce that seasoned customer care leader Chris Dunham has joined our Avantive Solutions family as Vice President of North American Operations at our corporate headquarters in Tulsa, Oklahoma.
Chris brings a wealth of experience to our team, having spent more than 25 years in the Business Process Outsourcing (BPO) industry and earning multiple top performance awards for revenue and over-achieving budgets. He previously worked for other centers in Oklahoma and Texas where he led dozens of accounts and upwards of 1,300 employees in his career.
“I love getting to know employees and creating an environment where they can thrive. I’d describe my style as open-door, servant leadership which is why Avantive’s purpose-driven culture felt like the perfect fit for me,” said Chris Dunham. “I’m looking forward to growing our North American presence and providing outstanding customer experiences the company’s clients can depend on.”
In his new position, Chris will develop long-term operational strategies, plan for growth opportunities, and drive employee engagement.
“We have seen tremendous growth over the last few years because of our commitment to innovation. We needed a leader who could step into this role and drive exceptional results through all channels,” Frank Pettinato, Avantive Solutions CEO. “Chris will be an outstanding addition to our team, as he brings a great blend of management and digital channel experience. We also heard he makes some impressive BBQ and we’re looking forward to putting him to the test.”
Welcome to the team, Chris!